Picture glass and fragile windows.

On Friday I attended a job with one of our handymen that was to change sash cords and re-weight about 6 sash windows. The office was in Piccadilly in a quite and old building that still had the original glass in the sash windows.

In times gone by the glass manufacturing process has changed somewhat and modern glass is far thicker and more robust than the glass used say 50 years ago. This particular building still had the original glass in the sash windows which is 2mm thick (As apposed to 4mm modern glass) and extremely fragile and unfortunately one of the glass panes broke while we were attaching the new sash cord. This is a very rare thing to happen for one of our guys as we always take as much care as possible but these things do happen and the important thing is how we handled the miss hap.

I got on the phone to Seamus in our office and asked him to source a glass cutting shop within walking distance that I could pop along to get a replacement piece of glass and some putty to hold it is place. Five minutes later Seamus had texted me the address of a place nearby and with in thirty minutes I was back at the property with the replacement glass. We obviously did not charge for any of this time and the customer was pleased with how we handled the situation with the minimum amount of stress or inconvenience to her.