Gratitude and reward for good service

Silver Saints - London handyman service - We often get emails from customers thanking us for the great service and more often than not praising the handyman for his skill, flexibility and mostly his good manner.

Just last week I received an email from a customer who had Robin in to draught proof her windows. This particular customer was a property developer and had been using a rival handyman service for some time but thought she would give us go as we are one of the few handyman services that offer a draught proofing service.

Robin met her at the property first thing in the morning and proceeded to inspect the windows and the customer decided that she would leave Robin with the keys and leave the property to get on with some other things. This is not a rare occurrence, we are left in properties to work on our own all the time and have absolutely no problem with it. Robin completed the job at the agreed a fixed price, cleaned up after himself and dropped the keys through the post box of the customers home address which was just around the corner. Once he had done this I called the customer to let her know I had emailed her a copy of the invoice for the work done that day and explained this invoice could be paid by card over the phone which she did then and there. Robin had also had a look at some other windows while he was there and I included a cost estimate in the email I had sent with the invoice. The customer could not have been more complimentary about the service she had received and how wonderful she thought Robin was. She even went a step further to email me after the conversation we had had on the phone to say how she thought there was not another handyman company capable of offer more professional and complete service.

Needles to say that this customer will be using us in all of her investment properties from now on.

The most interesting thing about this situation is that I do not feel we did anything out of the ordinary for this customer, we treat all of our customers the same and give the service we ourselves would expect as customers of a service based company.

Why not put us to the test by calling 0207 0999 199 or by visiting our London handyman website. I assure there is no other handyman service in London that offers the same standard of service we do.